Getting from point A to point B usually involves going in a straight line – at least on paper- but that isn’t always possible. Most of us live in towns, cities, or suburbs, and just navigating our way to work, school, or even our favorite restaurant can be a chore.

It becomes a lot more complicated when a patient or healthcare consumer faces extraordinary barriers to getting to a medical appointment. Usually, an ambulance sounds serene for emergencies and bolts down the road using the shortest possible route. However, this no longer becomes an option for Non-emergency Medical Transportation (commonly referred to as NEMT).

For most of its users, NEMT is an essential service, but NEMT providers face their issues. Amongst the various challenges is route optimization. There is the ever-present need to get to the hospital/care point on time, using the best possible route, and be back attending to the next patient or task as quickly as possible. It is where NEMT software solution providers come into play.

NEMT software helps medical transports find the best path to get patients or medical deliveries from where they are to where they are supposed to be—at the same time, providing scheduling, dispatching, and bill management all under one singular solution. The best NEMT software solution offers a wide range of services and features that allow NEMT companies to flourish, and we are going to look at the top five (5) in the industry.

NEMT Software Providers

We will focus on our top 5 NEMT software providers we think you should take a closer look at. But this is not an exhaustive list, and there are others out there that might have features you might be looking for not found in any below.

Tobi Cloud

Let’s start with Tobi Cloud. It’s a cloud-based SaaS solution that presents itself as an all-in-one solution to your NEMT needs. Plus, it is easily expandable with its optional modules to gain even more features. They are best for small to mid-size NEMT providers and let you hit the ground sprinting.

Features:

• API
• Billing & Invoicing
• Real-time Updates
• Reporting & Statistics
• Dispatch Management
• GPS
• Route Management
• Mileage Tracking
• Mobile Access
• Location Tracking
• Routing
• Scheduling
• Dispatch Management
• Customizable Reports
• And more. 

Pricing: Starts from $50/Month [30-Day free trial available]

TripMaster

TripMaster has been in existence since 1998, so not only have they been around for a while, they have a good track record in this space. TripMaster has been chosen as the Premier Partner by three of the most well-known trip brokers in the NEMT industry: LogistiCare, Alivi, and OneCall. It gives them an edge over the competition.

Features:

• Alerts/Notifications
• Automated Scheduling
• Billing & Invoicing
• Route History
• Route Management
• Route Optimization
• Routing
• Scheduling
• Dispatch Management
• Employee Management
• Fuel Management
• GPS
• Historical Reporting
• Inspection Management
• Location Tracking
• Maintenance Management
• Mileage Tracking
• Real-Time Data

Pricing: Starting from $125 with a 90day trial available

RouteGenie

If you are looking for a solution that will optimize your NEMT service, from identifying each car’s capacity to detecting the patient’s needs to ensure the vehicles and driver’s qualifications are suitable for the trip. Then this is the right solution for you.

Features:

• Automated Scheduling
• Billing and Invoicing
• Client Notifications
• Computer-Aided Dispatch
• Customer Database
• Fuel Management
• Import / Export Data
• In-Vehicle Hardware
• Mileage Tracking
• Online Booking
• Order Management
• Reporting
• Routing
• Scheduling
• Vehicle Tracking

Pricing: No pricing was provided

WellRyde

Not the most budget-friendly of the bunch and without all the bells and whistles the other NEMT software solutions provide. But what it does have is its ability to do what it can do and do it well. It is an efficient, multi-broker solution that allows real-time scheduling, dispatching, and tracking.

Features:

• Employee Management
• Fuel Management
• Maintenance Management
• Dispatch Management
• Routing
• GPS

Pricing: Starts at $199/Month

RydeWizz

Unlike the previous offering, RydeWizz takes a different approach from the paid solution model. It does not mean that you get fewer features; you get a NEMT / EMS cloud-based software to handle your billing, trip, dispatch, employee management, fleet management, and GPS tracking needs.

Features:

• Billing and Invoicing
• Computer-Aided Dispatch
• Customer Database
• Fuel Management
• Mileage Tracking
• Order Management
• Routing
• Scheduling
• Vehicle Tracking
• Client Notifications
• Online Booking
• Import / Export Data
• In-Vehicle Hardware
• Reporting
• Automated Scheduling

Pricing: Free

Conclusion

NEMT software empowers non-emergency medical transportation services by providing scheduling, routing, and billing management tools. The selection of NEMT Software providers is based on multiple factors, from the number of vehicles in a fleet to local legislation and regulations. Each NEMT provider operates under unique circumstances.

The structure for insurance-funded services varies by state or country; providers may serve primarily urban or rural areas and work with a single funder or multiple funders. This means that it is essential to coordinate and exchange information for an efficient NEMT software solution. It can include exchanging data between broker and provider, broker and client, provider and client, and broker and funding agency. It can involve communicating client information, proof of eligibility, proof of on-time service, and even the verification of driver’s licenses.

Picking the best solution is a blend of features offered by the NEMT Software Providers, costing, and resources available to your fleet. And again, while the above is our shortlist of recommendations, there are still plenty out there not covered.